Answer: Yes, 100%. Your account is absolutely secure, and only you have access to it. We store your information on our dedicated Internet server cloud, which uses the latest encryption technology to keep your data safe. Additionally, we continuously back up your data to ensure its protection.
Answer: When you choose our annual payment plan for our services, you'll get a whole year of service, but you'll only be charged for 11 months. This doesn't mean it's a free trial – it's a discount as a thank you for choosing our annual subscription.
Answer: There is no minimum period of membership.
Your chosen membership level will automatically renew at the end of your selected payment period. Don't worry; you can cancel this renewal at any time before your subscription expires.
Your Day Pro membership won't renew automatically.
If you need to manage your payment and subscription details, you can find them in your GM Hub under settings.
If you ever want to upgrade to a higher membership level during your subscription, your account will instantly upgrade, and a new subscription period begins at the new level.
You'll only pay the prorated difference between your current and higher subscription levels during checkout.
Answer: If you ever want to cancel your subscription, just go to your GM Hub settings and click on 'Cancel Subscription' before your current subscription period ends. It's easy and hassle-free.
Answer: If you decide to cancel your subscription, you'll still enjoy your membership benefits until the end of the payment period you initially selected. After that, Genetic Matrix won't charge you for anything more, and your account will switch back to a Starter membership level.
Answer: Your data and charts are safely stored on the Genetic Matrix server cloud, but you'll need to renew your paid membership subscription to access them again.
Answer: You can reach our customer support team by emailing firstname.lastname@example.org.
Answer: To reset your password, go to the login page and click on the 'Forgot Password' or 'Reset Password' link. Follow the instructions to reset your password.
Answer: We accept various payment methods, including credit cards and PayPal. You can choose your preferred option during the checkout process.
Answer: Yes, we have a mobile app with the name 'Genetic Matrix' available for iOS and Android. You can download it from the App Store/Google Play and enjoy our services on your mobile device.
Answer: We do not store your payment details on our website. We use secure payment processors to handle all financial transactions.
Answer: Our Terms of Service outline the rules and guidelines for using this website. You can find them in the 'Privacy, Terms and Conditions' section at the bottom of the page.
Answer: Deleting your Genetic Matrix account and all the data associated with it is a simple process. To do so, simply locate and click on the red colored 'Delete Account' button displaying under Settings option in your Genetic Matrix account. This action will initiate the removal of your account and its associated information from our system. Please keep in mind that this action is irreversible, and once completed, your account and data cannot be recovered. If you have any concerns or questions about this process, please don't hesitate to contact our support team for assistance.
We're sorry to see you go, but we're here to help!
If you're experiencing any issues or have concerns about your account, please reach out to our support team at email@example.com. We're dedicated to resolving any problems you might be facing.